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Harry's Host/Hostess

Department: Harry's
Location: Warrenton, VA

Harry’s

Host/Hostess

Job Description

Job Requirements

• Consistently offer professional, engaging and friendly service

• Greet all guests in a friendly and efficient manner

• Provide an engaging escort to the table

• Create a sense of excitement at the entrance including name recognition

• Assist with phone enquiries, reservation requests, while accurately accounting for covers

• Knowledge of the Server’s tasks in the outlet

• Understand shift end reports in Point Of Sale system

• Knowledge of all menu items, garnishes, contents and preparation method

• Maintain status of tables and service flow

• Aware of all business within hotel on a daily basis and able to guide guests  accordingly

• Follow outlet policies, procedures and service standards

• Assist Restaurant Managers as assigned

• Other duties as assigned

 

Qualifications

• Minimum of 1 year experience required as a host/hostess in a fast-paced, high-end restaurant / luxury property and/or substantial food & beverage experience (minimum of 6 months) in a high volume host/hostess capacity  
• Excellent communication and organizational skills 
• Strong interpersonal and problem solving abilities 
• Proficient in technology (I pad) and F&B systems (Silverware, Open Table) 
• Highly responsible & reliable 
• Ability to work well under pressure in a fast paced environment, while working cohesively as part of a team 
• Ability to focus attention on guest needs, remaining calm and courteous at all times 

Reports to the Restaurant Manager

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